Support

Most sign-in problems are one of these three. Each says what to do next.

• You have forgotten your password

  Automated reset email is not configured in this deployment, so requesting a link will not send you one. Ask your QuickTurn administrator to set a new password for you — they can do it immediately.

• The sign-in page says the API is unreachable

  Sign-in depends on the MergePlot service. The indicator under the form reports it directly, and while it says unreachable no password will work — this is not your credentials. Wait for it to return, then try again.

• You do not have an account, or yours is deactivated

  Accounts are created and deactivated by your own organisation's QuickTurn administrator, not by this application. They can also resend an invitation that has expired.

Anything else goes to your organisation's QuickTurn administrator — the person who issued your account. This application does not hold a support address of its own, and printing one that nobody reads would be worse than printing none.